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ITIL · Question #197

The remediation plan should be evaluated at what point in the change lifecycle?

The correct answer is A. Before the change is approved. The remediation (backout) plan must be assessed before a change is approved to guarantee a viable rollback strategy exists if the change fails.

Processes

Question

The remediation plan should be evaluated at what point in the change lifecycle?

Options

  • ABefore the change is approved
  • BImmediately after the change has failed and needs to be backed out
  • CAfter implementation but before the post implementation review
  • DAfter the post implementation review has identified a problem with the change

How the community answered

(26 responses)
  • A
    77% (20)
  • B
    8% (2)
  • C
    12% (3)
  • D
    4% (1)

Why each option

The remediation (backout) plan must be assessed before a change is approved to guarantee a viable rollback strategy exists if the change fails.

ABefore the change is approvedCorrect

Evaluating the remediation plan before approval is a required step in the change assessment process, ensuring a tested backout strategy is agreed upon before any work begins. This prevents teams from scrambling to define a rollback procedure during an active failure scenario. Pre-approval evaluation also allows the change advisory board to reject changes that lack an adequate remediation plan.

BImmediately after the change has failed and needs to be backed out

Evaluating the remediation plan only after the change has already failed is too late, as a backout procedure must be pre-approved and ready before implementation begins.

CAfter implementation but before the post implementation review

Assessing the remediation plan after implementation means there is no pre-approved recovery path during the change window, which defeats the plan's purpose.

DAfter the post implementation review has identified a problem with the change

Waiting until after a post-implementation review to evaluate the remediation plan leaves the change without an approved rollback strategy throughout the entire implementation phase.

Concept tested: Change management remediation plan timing

Source: https://www.axelos.com/best-practice-solutions/itil/itil-service-transition

Topics

#change management#remediation plan#change lifecycle#change approval

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