ITIL Question #196: Real Exam Question with Answer & Explanation

The correct answer is D: Defining roles and responsibilities. A RACI model is an ITIL tool used to define, document, and communicate roles and responsibilities across process activities, ensuring clarity on who does what.

Generic concepts and definitions

Question

What is a RACI model used for?

Options

APerformance analysis
BRecording configuration items
CMonitoring services
DDefining roles and responsibilities

Explanation

A RACI model is an ITIL tool used to define, document, and communicate roles and responsibilities across process activities, ensuring clarity on who does what.

Common mistakes.

A. Performance analysis relies on metrics, KPIs, and monitoring data, not the RACI model, which has no function in measuring or analyzing performance.
B. Configuration items are recorded in the Configuration Management Database (CMDB), which is maintained by the Configuration Management process - not by RACI.
C. Monitoring services is performed using event management tools and monitoring platforms, not the RACI model.

Concept tested. RACI model purpose for defining roles and responsibilities

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#RACI model#roles and responsibilities#accountability#governance

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