ITIL · Question #196
What is a RACI model used for?
The correct answer is D. Defining roles and responsibilities. A RACI model is an ITIL tool used to define, document, and communicate roles and responsibilities across process activities, ensuring clarity on who does what.
Question
What is a RACI model used for?
Options
- APerformance analysis
- BRecording configuration items
- CMonitoring services
- DDefining roles and responsibilities
How the community answered
(54 responses)- A2% (1)
- B2% (1)
- C4% (2)
- D93% (50)
Why each option
A RACI model is an ITIL tool used to define, document, and communicate roles and responsibilities across process activities, ensuring clarity on who does what.
Performance analysis relies on metrics, KPIs, and monitoring data, not the RACI model, which has no function in measuring or analyzing performance.
Configuration items are recorded in the Configuration Management Database (CMDB), which is maintained by the Configuration Management process - not by RACI.
Monitoring services is performed using event management tools and monitoring platforms, not the RACI model.
RACI is an acronym for Responsible (does the work), Accountable (owns the outcome), Consulted (provides input), and Informed (kept up to date) - a matrix used in ITIL to map each activity in a process to the appropriate roles. It eliminates ambiguity by clearly assigning ownership and participation levels for every key activity or decision.
Concept tested: RACI model purpose for defining roles and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.