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ITIL · Question #195

Which one of the following activities does application management perform?

The correct answer is B. Ensuring that the required functionality is available to achieve the required business outcome. Application Management is an ITIL Service Operation function responsible for managing applications throughout their lifecycle, ensuring they provide the functionality needed to achieve business outcomes.

Functions

Question

Which one of the following activities does application management perform?

Options

  • ADefining where the vendor of an application should be located
  • BEnsuring that the required functionality is available to achieve the required business outcome
  • CDeciding who the vendor of the storage devices will be
  • DAgreeing the service levels for the service supported by the application

How the community answered

(21 responses)
  • A
    5% (1)
  • B
    90% (19)
  • D
    5% (1)

Why each option

Application Management is an ITIL Service Operation function responsible for managing applications throughout their lifecycle, ensuring they provide the functionality needed to achieve business outcomes.

ADefining where the vendor of an application should be located

Defining the physical or geographic location of application vendors is a procurement or business decision and falls outside the scope of Application Management.

BEnsuring that the required functionality is available to achieve the required business outcomeCorrect

The core responsibility of Application Management is to ensure that the required functionality is available within applications to support and achieve the required business outcomes. This includes managing applications from initial requirements through development, testing, deployment, and ongoing operation - acting as custodian of technical knowledge for the applications it manages.

CDeciding who the vendor of the storage devices will be

Deciding vendors for storage devices is a Technical Management or infrastructure procurement concern, not a responsibility of Application Management.

DAgreeing the service levels for the service supported by the application

Agreeing service levels for services is the responsibility of Service Level Management, not Application Management, even when Application Management supports that service.

Concept tested: Application Management function responsibilities in ITIL Service Operation

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#application management#functions#business outcomes#service operation

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