ITIL · Question #181
Which two processes will contribute MOST to enabling effective problem detection?
The correct answer is C. Incident and event management. Incident management and event management together form the primary mechanism for detecting problems by capturing recurring failures and monitoring infrastructure for anomalies.
Question
Which two processes will contribute MOST to enabling effective problem detection?
Options
- AIncident and financial management
- BChange and release and deployment management
- CIncident and event management
- DKnowledge and service level management
How the community answered
(36 responses)- A14% (5)
- B8% (3)
- C72% (26)
- D6% (2)
Why each option
Incident management and event management together form the primary mechanism for detecting problems by capturing recurring failures and monitoring infrastructure for anomalies.
Financial management governs budgeting and cost tracking, which has no direct role in detecting operational problems within live services.
Change and release and deployment management control the introduction of changes to the environment but do not monitor or detect problems in running services.
Event management continuously monitors the IT infrastructure and generates alerts when conditions deviate from normal, providing early warning signals for underlying problems. Incident management records and tracks recurring incidents that, when analyzed, reveal patterns pointing to root causes - making these two processes the core of effective problem detection in ITIL service operation.
Knowledge management stores documented information and service level management tracks SLA compliance; neither process is designed to detect operational problems proactively.
Concept tested: ITIL problem detection via incident and event management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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