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ITIL · Question #182

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

The correct answer is A. Change proposal. A change proposal is the formal ITIL artifact used to present a high-level description, business justification, costs, and risks of a major change to senior stakeholders for authorization.

Processes

Question

Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

Options

  • AChange proposal
  • BChange policy
  • CService request
  • DRisk register

How the community answered

(55 responses)
  • A
    91% (50)
  • B
    2% (1)
  • C
    2% (1)
  • D
    5% (3)

Why each option

A change proposal is the formal ITIL artifact used to present a high-level description, business justification, costs, and risks of a major change to senior stakeholders for authorization.

AChange proposalCorrect

In ITIL change management, a change proposal is specifically created for significant or major changes that carry substantial cost and risk, providing decision-makers with a high-level overview before detailed planning begins. It differs from a request for change in that it is submitted earlier in the process to secure high-level approval and funding commitment, ensuring that only justified major changes proceed to full planning.

BChange policy

A change policy is a governance document that defines the rules and criteria for managing changes broadly, not a communication artifact for a specific change instance.

CService request

A service request covers routine, pre-approved, low-risk activities such as password resets or standard software installs, not high-cost major changes.

DRisk register

A risk register is a repository used to log and track risks across the organization and is not used to communicate the scope or description of an individual change.

Concept tested: ITIL change proposal for major organizational changes

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#change management#change proposal#major change#risk assessment

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