PeopleCert
ITIL · Question #153
ITIL Question #153: Real Exam Question with Answer & Explanation
The correct answer is B: 1 only. Every ITIL process delivers its primary results to a customer or stakeholder, but processes are not restricted to activities executed by a single function and can span multiple functions.
Processes
Question
Which of the following statements is CORRECT for every process? 1. It delivers its primary results to a customer or stakeholder 2. It defines activities that are executed by a single function
Options
- ABoth of the above
- B1 only
- CNeither of the above
- D2 only
Explanation
Every ITIL process delivers its primary results to a customer or stakeholder, but processes are not restricted to activities executed by a single function and can span multiple functions.
Common mistakes.
- A. Statement 2 is false because ITIL explicitly allows processes to involve multiple functions, so both statements cannot be correct.
- C. Statement 1 is a core definitional attribute of every ITIL process, so 'neither' is incorrect.
- D. Statement 2 is incorrect because processes are not confined to a single function and commonly cross functional boundaries.
Concept tested. ITIL process characteristics and definitions
Reference. https://www.axelos.com/best-practice-solutions/itil
Topics
#process characteristics#stakeholders#process activities
Community Discussion
No community discussion yet for this question.