Which of the following statements is CORRECT for every process? 1. It delivers its primary results to a customer or stakeholder 2. It defines activities that are executed by a single function

Statement 2 is false because ITIL explicitly allows processes to involve multiple functions, so both statements cannot be correct.

Statement 1 is a fundamental characteristic of all ITIL processes - each process exists to deliver results to a customer or stakeholder. Statement 2 is false because ITIL processes routinely span multiple organizational functions; there is no requirement that a process involve only one function.

Statement 1 is a core definitional attribute of every ITIL process, so 'neither' is incorrect.

Statement 2 is incorrect because processes are not confined to a single function and commonly cross functional boundaries.