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ITIL · Question #154
Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome
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Question
Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome
Options
- A1 only
- BBoth of the above
- C2 only
- DNeither of the above
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Topics
#incident management#incident closure#user satisfaction