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ITIL · Question #152
ITIL Question #152: Real Exam Question with Answer & Explanation
The correct answer is B: Process manager. The process manager is the ITIL role accountable for the operational management of a specific process.
Question
Which role is accountable for the operational management of a process?
Options
- AProcess practitioner
- BProcess manager
- CService manager
- DChange manager
Explanation
The process manager is the ITIL role accountable for the operational management of a specific process.
Common mistakes.
- A. A process practitioner executes process activities and tasks but does not hold accountability for the overall operational management of the process.
- C. A service manager is responsible for managing end-to-end IT services from the customer perspective, not for the operational management of individual processes.
- D. A change manager manages specifically the change management process and is an example of a process manager, not a separate generic role accountable for all process operations.
Concept tested. ITIL process manager accountability for operational management
Reference. https://www.axelos.com/best-practice-solutions/itil
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