Which of the following activities would be performed by a process manager? 1. Monitoring and reporting on process performance 2. Identifying improvement opportunities 3. Appointing people to…

A process manager in ITIL is accountable for operational management of a process and carries out all three activities: monitoring and reporting on process performance (1) to ensure targets are met, identifying improvement opportunities (2) as part of continual service improvement, and appointing people to required roles (3) to staff and organize the process effectively.

This option incorrectly excludes identifying improvement opportunities (2), which is a core ongoing duty of any process manager under ITIL's continual improvement model.

This option incorrectly excludes appointing people to required roles (3), which is a recognized process manager responsibility for staffing and organizing the process.

This option incorrectly excludes monitoring and reporting on process performance (1), which is a fundamental accountability of the process manager role.