ITIL · Question #150
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
The correct answer is B. Design coordination. Design coordination is the ITIL process whose primary objective includes producing Service Design Packages based on service charters and change requests.
Question
Which process has the following objective, 'Produce service design packages (SDPs) based on service charters and change requests'?
Options
- AService transition planning and support
- BDesign coordination
- CService level management
- DChange management
How the community answered
(44 responses)- B93% (41)
- C2% (1)
- D5% (2)
Why each option
Design coordination is the ITIL process whose primary objective includes producing Service Design Packages based on service charters and change requests.
Service transition planning and support coordinates resources and activities for transition, it does not produce Service Design Packages.
Design coordination is responsible for producing and maintaining Service Design Packages, which document all aspects of an IT service and its requirements across each stage of its lifecycle. SDPs are created as outputs from service charters (new services) or change requests (modifications), making this a defining objective of design coordination.
Service level management negotiates, defines, and monitors service level agreements, and does not produce SDPs.
Change management governs the lifecycle of changes through assessment and approval, it does not produce design documentation such as SDPs.
Concept tested: Design coordination objective - producing Service Design Packages
Source: https://www.axelos.com/best-practice-solutions/itil
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