Which process would maintain policies, standards and models for service transition activities and processes?

The correct answer is C. Service transition planning and support. Service Transition Planning and Support is responsible for establishing and maintaining the governance framework that underpins all transition work - including policies, standards, and reusable models that other transition processes must follow. This gives the process a meta-leve

Processes

Question

Options

AChange management
BCapacity management
CService transition planning and support
DRelease management

How the community answered

(30 responses)

A
7% (2)
C
90% (27)
D
3% (1)

Explanation

Service Transition Planning and Support is responsible for establishing and maintaining the governance framework that underpins all transition work - including policies, standards, and reusable models that other transition processes must follow. This gives the process a meta-level role: it does not just plan individual transitions, it defines how transitions should be planned and executed in general. Change management handles authorization of specific changes, capacity management ensures performance and throughput, and release management packages and deploys releases - none of these own the standards and governance models for the transition stage as a whole.

Topics

#service transition planning#policies and standards#transition models

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