Which of the following identifies the purpose of service transition planning and support?

Question

Options

• AProvide overall planning for service transitions and co-ordinate the resources they require
• BEnsure that all service transitions are properly authorized
• CProvide the resources to allow all infrastructure elements of a service transition to be recorded
• DTo define testing scripts to ensure service transitions are unlikely to ever fail

• A
  85% (23)
• B
  4% (1)
• C
  4% (1)
• D
  7% (2)

Explanation

The ITIL process 'Service Transition Planning and Support' exists specifically to provide high-level planning and coordination across all service transition activities. It ensures that resources (people, budget, environments, tools) are aligned and available so transitions proceed in a controlled and consistent manner. It does not focus narrowly on authorization (that is change management's role), infrastructure asset recording (that is service asset and configuration management), or test script definition (that belongs to service validation and testing). Its defining purpose is coordination and overall planning, not execution of specific control or testing activities.

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