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ITIL · Question #124

Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution

The correct answer is D. 2 only. This question tests the ability to distinguish between proactive and reactive availability management activities.

Processes

Question

Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution

Options

  • ANone of the above
  • BBoth of the above
  • C1 only
  • D2 only

How the community answered

(26 responses)
  • A
    4% (1)
  • B
    15% (4)
  • C
    8% (2)
  • D
    73% (19)

Why each option

This question tests the ability to distinguish between proactive and reactive availability management activities.

ANone of the above

This is incorrect because activity 2 - designing availability into a solution - is clearly a proactive activity.

BBoth of the above

Monitoring (activity 1) is reactive because it responds to current or existing conditions rather than preventing future ones.

C1 only

Monitoring system availability (activity 1) is a reactive activity - it observes what is happening rather than preventing failures before they occur.

D2 onlyCorrect

Designing availability into a proposed solution is a proactive activity because it anticipates future requirements and builds availability in before the service goes live. Proactive availability management involves planning, designing, and implementing measures in advance to prevent failures. Monitoring system availability, by contrast, is reactive - it detects and responds to availability issues after the service is operational.

Concept tested: Proactive vs reactive availability management activities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#availability management#proactive activities#reactive activities#availability design

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