ITIL · Question #124
Which of the following availability management activities is/are considered to be proactive as opposed to reactive? 1. Monitoring system availability 2. Designing availability into a proposed solution
The correct answer is D. 2 only. This question tests the ability to distinguish between proactive and reactive availability management activities.
Question
Options
- ANone of the above
- BBoth of the above
- C1 only
- D2 only
How the community answered
(26 responses)- A4% (1)
- B15% (4)
- C8% (2)
- D73% (19)
Why each option
This question tests the ability to distinguish between proactive and reactive availability management activities.
This is incorrect because activity 2 - designing availability into a solution - is clearly a proactive activity.
Monitoring (activity 1) is reactive because it responds to current or existing conditions rather than preventing future ones.
Monitoring system availability (activity 1) is a reactive activity - it observes what is happening rather than preventing failures before they occur.
Designing availability into a proposed solution is a proactive activity because it anticipates future requirements and builds availability in before the service goes live. Proactive availability management involves planning, designing, and implementing measures in advance to prevent failures. Monitoring system availability, by contrast, is reactive - it detects and responds to availability issues after the service is operational.
Concept tested: Proactive vs reactive availability management activities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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