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ITIL · Question #123
ITIL Question #123: Real Exam Question with Answer & Explanation
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Generic concepts and definitions
Question
Which one of the following is the BEST description of a major incident?
Options
- AAn incident which is so complex that it requires root cause analysis before a workaround can be found
- BAn incident which requires a large number of people to resolve
- CAn incident logged by a senior manager
- DAn incident which has a high priority or a high impact on the business
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Topics
#major incident#incident priority#business impact#incident management