ITIL · Question #125
Which one of the following would NOT involve event management?
The correct answer is C. Recording service desk staff absence. Event management in ITIL covers monitoring and responding to occurrences within IT infrastructure and services. Recording staff absence is an HR administrative function entirely outside its scope.
Question
Which one of the following would NOT involve event management?
Options
- AIntrusion detection
- BRecording and monitoring environmental conditions in the data centre
- CRecording service desk staff absence
- DMonitoring the status of configuration items
How the community answered
(22 responses)- A5% (1)
- B5% (1)
- C77% (17)
- D14% (3)
Why each option
Event management in ITIL covers monitoring and responding to occurrences within IT infrastructure and services. Recording staff absence is an HR administrative function entirely outside its scope.
Intrusion detection is a direct example of event management, as it involves identifying security-related occurrences within the IT infrastructure that require a response.
Monitoring environmental conditions such as temperature and humidity in the data centre is a standard event management activity, as adverse conditions generate events that could impact IT services.
Recording service desk staff absence is a human resources activity, not an IT event. Event management is concerned with detecting, interpreting, and acting on occurrences related to IT infrastructure and services - such as security alerts, environmental sensors, and CI status changes - not personnel administration.
Monitoring the status of configuration items is a core event management activity, since changes in CI state produce events that must be detected and acted upon.
Concept tested: ITIL event management scope and boundaries
Source: https://www.axelos.com/certifications/itil-service-management
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