ITIL · Question #114
Which one of the following is an objective of release and deployment management?
The correct answer is D. To define and agree release and deployment plans with customers and stakeholders. Defining and agreeing release and deployment plans with customers is a key objective of Release and Deployment Management, while the other choices describe objectives belonging to Change Management or Service Asset and Configuration Management.
Question
Which one of the following is an objective of release and deployment management?
Options
- ATo standardize methods and procedures used for efficient and prompt handling of all changes
- BTo ensure all changes to service assets and configuration items (CIs) are recorded in the configuration
- CTo ensure that the overall business risk of change is optimized
- DTo define and agree release and deployment plans with customers and stakeholders
How the community answered
(33 responses)- A3% (1)
- C3% (1)
- D94% (31)
Why each option
Defining and agreeing release and deployment plans with customers is a key objective of Release and Deployment Management, while the other choices describe objectives belonging to Change Management or Service Asset and Configuration Management.
Standardizing methods for efficient and prompt handling of all changes is an objective of Change Management, not Release and Deployment Management.
Ensuring all changes to service assets and CIs are recorded in the configuration management system is an objective of Service Asset and Configuration Management (SACM).
Optimizing the overall business risk of change is an objective of Change Management, not Release and Deployment Management.
One of the primary objectives of Release and Deployment Management is to define and agree deployment plans with customers and stakeholders before any release proceeds. This ensures all parties are aligned on scope, timing, and impact - activities that are central to this process's purpose rather than Change Management's.
Concept tested: Release and Deployment Management objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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