ITIL · Question #113
Which one of the following is NOT the responsibility of service catalogue management?
The correct answer is B. Ensuring that service level agreements are maintained. Service Catalogue Management is responsible for maintaining accurate catalogue data, not managing SLAs - that responsibility belongs to Service Level Management.
Question
Which one of the following is NOT the responsibility of service catalogue management?
Options
- AEnsuring that information in the service catalogue is accurate
- BEnsuring that service level agreements are maintained
- CEnsuring that information in the service catalogue is consistent with information in the service portfolio
- DEnsuring that all operational services are recorded in the service catalogue
How the community answered
(58 responses)- A3% (2)
- B76% (44)
- C14% (8)
- D7% (4)
Why each option
Service Catalogue Management is responsible for maintaining accurate catalogue data, not managing SLAs - that responsibility belongs to Service Level Management.
Ensuring accuracy of information in the service catalogue is a core, explicitly stated responsibility of Service Catalogue Management.
Ensuring that service level agreements are maintained is the responsibility of Service Level Management (SLM), not Service Catalogue Management. Service Catalogue Management is specifically scoped to the accuracy, consistency, and completeness of catalogue data, while SLM owns the negotiation and ongoing monitoring of agreed service targets.
Maintaining consistency between the service catalogue and the broader service portfolio is a direct responsibility of Service Catalogue Management.
Recording all operational services in the service catalogue is a fundamental responsibility of Service Catalogue Management.
Concept tested: Service Catalogue Management scope and responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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