ITIL · Question #115
Which one of the following statements is CORRECT?
The correct answer is C. The configuration management system is part of the service knowledge management system. In ITIL, the Configuration Management System (CMS) sits within the broader Service Knowledge Management System (SKMS), forming a three-tier hierarchy of SKMS > CMS > CMDB.
Question
Which one of the following statements is CORRECT?
Options
- AThe configuration management system is part of the known error database
- BThe service knowledge management system is part of the configuration management system
- CThe configuration management system is part of the service knowledge management system
- DThe configuration management system is part of the configuration management database
How the community answered
(26 responses)- A8% (2)
- B4% (1)
- C81% (21)
- D8% (2)
Why each option
In ITIL, the Configuration Management System (CMS) sits within the broader Service Knowledge Management System (SKMS), forming a three-tier hierarchy of SKMS > CMS > CMDB.
The Known Error Database (KEDB) is a separate store managed by Problem Management and is not a container for the CMS; both the KEDB and CMS are components within the SKMS.
The relationship is inverted - the SKMS is the broader system that contains the CMS, so the CMS cannot contain the SKMS.
The ITIL knowledge architecture places the SKMS at the highest level, encompassing all knowledge and information used to manage IT services. The CMS is a subset of the SKMS, and one or more CMDBs are in turn subsets of the CMS - making C the only statement that correctly reflects this containment hierarchy.
The relationship is inverted - the CMS contains one or more CMDBs, meaning the CMDB is part of the CMS, not the CMS part of the CMDB.
Concept tested: ITIL knowledge architecture hierarchy SKMS CMS CMDB
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.