ITIL Question #116: Real Exam Question with Answer & Explanation

The correct answer is C: People, process, products, partners. ITIL v3 defines four Ps required for effective service management implementation: People, Process, Products, and Partners.

Question

Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

Options

APeople, process, partners, performance
BPerformance, process, products, problems
CPeople, process, products, partners
DPeople, products, perspective, partners

Explanation

ITIL v3 defines four Ps required for effective service management implementation: People, Process, Products, and Partners.

Common mistakes.

A. This option incorrectly substitutes 'Products' with 'Performance' - performance is a measured outcome, not one of the four foundational Ps.
B. This option replaces both 'People' and 'Partners' with 'Performance' and 'Problems,' neither of which is one of the four Ps defined in ITIL.
D. This option replaces 'Process' with 'Perspective,' which is not one of the four Ps recognized in ITIL service management.

Concept tested. ITIL four Ps of service management

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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