ITIL · Question #116
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
The correct answer is C. People, process, products, partners. ITIL v3 defines four Ps required for effective service management implementation: People, Process, Products, and Partners.
Question
Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?
Options
- APeople, process, partners, performance
- BPerformance, process, products, problems
- CPeople, process, products, partners
- DPeople, products, perspective, partners
How the community answered
(33 responses)- A6% (2)
- B3% (1)
- C88% (29)
- D3% (1)
Why each option
ITIL v3 defines four Ps required for effective service management implementation: People, Process, Products, and Partners.
This option incorrectly substitutes 'Products' with 'Performance' - performance is a measured outcome, not one of the four foundational Ps.
This option replaces both 'People' and 'Partners' with 'Performance' and 'Problems,' neither of which is one of the four Ps defined in ITIL.
ITIL v3 identifies People, Process, Products (tools and technology), and Partners (suppliers and third parties) as the four essential elements needed for successful service management. These four Ps represent the balanced set of resources and capabilities an organization must plan and manage together to deliver quality IT services consistently.
This option replaces 'Process' with 'Perspective,' which is not one of the four Ps recognized in ITIL service management.
Concept tested: ITIL four Ps of service management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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