ITIL · Question #103
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
The correct answer is D. To deliver and manage IT services at agreed levels to business users and customers. The service operation stage of the ITIL lifecycle exists to deliver and manage IT services at agreed levels, translating strategy and design into real business value.
Question
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
Options
- ATo decide how IT will engage with suppliers during the service lifecycle
- BTo proactively prevent all outages to IT services
- CTo design and build processes that will meet business needs
- DTo deliver and manage IT services at agreed levels to business users and customers
How the community answered
(30 responses)- A3% (1)
- C3% (1)
- D93% (28)
Why each option
The service operation stage of the ITIL lifecycle exists to deliver and manage IT services at agreed levels, translating strategy and design into real business value.
Deciding how IT engages with suppliers is part of supplier management, which is scoped within service design and service strategy, not service operation.
Proactively preventing all outages is not a stated or realistic goal of service operation; it manages events and incidents that do occur rather than guaranteeing zero outages.
Designing and building processes to meet business needs describes the purpose of service design, not service operation.
Service operation coordinates and carries out all activities and processes required to deliver and manage services at agreed levels to business users and customers on a day-to-day basis. It is where all the planning from earlier lifecycle stages is executed, making it the primary point of value delivery to end users.
Concept tested: ITIL service operation lifecycle stage purpose
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