ITIL · Question #104
In terms of adding value to the business, which one of the following describes service operations contribution?
The correct answer is D. Service value is visible to customers. Service operation contributes value to the business by making the service value that was designed and planned in earlier lifecycle stages tangible and visible to customers through actual delivery.
Question
In terms of adding value to the business, which one of the following describes service operations contribution?
Options
- AThe cost of the service is designed, predicted and validated
- BMeasures for optimization are identified
- CService value is modeled
- DService value is visible to customers
How the community answered
(31 responses)- B3% (1)
- C6% (2)
- D90% (28)
Why each option
Service operation contributes value to the business by making the service value that was designed and planned in earlier lifecycle stages tangible and visible to customers through actual delivery.
Designing, predicting, and validating service costs are activities associated with service strategy and service design, not service operation.
Identifying measures for optimization is primarily a function of continual service improvement (CSI), not a core value contribution of service operation.
Modeling service value is an activity that occurs during service strategy and service design, before the operational stage begins.
During service operation, customers directly experience the services being delivered, which is when the value modeled and designed in earlier stages becomes real and observable. Without effective service operation, value remains theoretical and is never actually perceived or realized by the business.
Concept tested: ITIL service operation value contribution to business
Topics
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