ITIL · Question #102
Which one of the following do major incidents require?
The correct answer is A. Separate procedures. Major incidents require separate procedures in ITIL because their high business impact demands a dedicated, expedited response distinct from standard incident handling.
Question
Which one of the following do major incidents require?
Options
- ASeparate procedures
- BLess urgency
- CLonger timescales
- DLess documentation
How the community answered
(34 responses)- A94% (32)
- B3% (1)
- C3% (1)
Why each option
Major incidents require separate procedures in ITIL because their high business impact demands a dedicated, expedited response distinct from standard incident handling.
ITIL defines major incidents as those with the highest business impact, requiring a separate procedure with dedicated roles, clear escalation paths, and focused communication channels. This ensures a faster, more coordinated response without the overhead of standard incident workflows slowing resolution.
Major incidents require more urgency than standard incidents, not less, because their impact on the business is severe and time-sensitive.
Major incidents demand shorter resolution timescales due to their critical impact, not longer ones.
Major incidents require more documentation, not less, to support post-incident reviews, root cause analysis, and problem management activities.
Concept tested: ITIL major incident management requirements
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