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ITIL · Question #102
ITIL Question #102: Real Exam Question with Answer & Explanation
The correct answer is A: Separate procedures. Major incidents require separate procedures in ITIL because their high business impact demands a dedicated, expedited response distinct from standard incident handling.
Question
Which one of the following do major incidents require?
Options
- ASeparate procedures
- BLess urgency
- CLonger timescales
- DLess documentation
Explanation
Major incidents require separate procedures in ITIL because their high business impact demands a dedicated, expedited response distinct from standard incident handling.
Common mistakes.
- B. Major incidents require more urgency than standard incidents, not less, because their impact on the business is severe and time-sensitive.
- C. Major incidents demand shorter resolution timescales due to their critical impact, not longer ones.
- D. Major incidents require more documentation, not less, to support post-incident reviews, root cause analysis, and problem management activities.
Concept tested. ITIL major incident management requirements
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