PeopleCert
ITIL · Question #101
ITIL Question #101: Real Exam Question with Answer & Explanation
The correct answer is B: Event management. Event management is the ITIL process responsible for monitoring IT services and detecting when performance drops below acceptable thresholds, triggering appropriate responses.
Question
Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
Options
- AService asset and configuration management
- BEvent management
- CService catalogue management
- DProblem management
Explanation
Event management is the ITIL process responsible for monitoring IT services and detecting when performance drops below acceptable thresholds, triggering appropriate responses.
Common mistakes.
- A. Service asset and configuration management maintains accurate records of configuration items and their relationships, not real-time performance monitoring.
- C. Service catalogue management maintains a database of available and live IT services for customer reference, not performance threshold monitoring.
- D. Problem management identifies and resolves root causes of incidents after they occur, not the detection of live performance deviations.
Concept tested. ITIL event management process purpose