ITIL-FOUNDATION · Question #98
What is the primary focus of the business management?
The correct answer is D. Future business requirements for IT services are quantified, designed, planned and implemented. Business Capacity Management is the ITIL sub-process focused on ensuring future business requirements for IT services are quantified, designed, planned, and implemented on time.
Question
What is the primary focus of the business management?
Options
- AManagement, control and prediction of the performance, utilization and capacity of individual
- BReview of all capacity supplier agreements and underpinning contracts with supplier management
- CManagement, control and prediction of the end-to-end performance and capacity of the live,
- DFuture business requirements for IT services are quantified, designed, planned and implemented
How the community answered
(50 responses)- A4% (2)
- B4% (2)
- C10% (5)
- D82% (41)
Why each option
Business Capacity Management is the ITIL sub-process focused on ensuring future business requirements for IT services are quantified, designed, planned, and implemented on time.
This describes Component (Resource) Capacity Management, which monitors and controls the performance and utilization of individual infrastructure components such as CPUs and disks.
Reviewing capacity-related supplier agreements and underpinning contracts is an activity associated with Supplier Management, not a primary focus of Business Capacity Management.
This describes Service Capacity Management, which manages the end-to-end performance and capacity of live operational IT services rather than future business requirements.
Business Capacity Management translates anticipated future business needs into concrete IT capacity requirements, ensuring the service provider plans and provisions capacity before business demand materializes. It covers forecasting, modeling, and strategic planning to align IT capability with organizational growth. This distinguishes it from the other sub-processes, which focus on current live services or individual components.
Concept tested: ITIL Capacity Management Business sub-process focus
Source: https://www.axelos.com/certifications/itil-service-management
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