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ITIL-FOUNDATION · Question #89
ITIL-FOUNDATION Question #89: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for completion of the actions 4. Complaints procedures
Options
- A1, 2 and 3 only
- BAll of the above
- C1 and 3 only
- D2 and 4 only
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Topics
#change management#change model#change process#escalation