ITIL-FOUNDATION · Question #87
Which one of the following is the BEST description of a relationship in service asset and configuration management?
The correct answer is B. Describes how the configuration items (CIs) work together to deliver the services. In ITIL Service Asset and Configuration Management, a relationship describes how configuration items (CIs) interact and depend on each other to deliver services. This is distinct from attributes, topology, or policy definitions.
Question
Which one of the following is the BEST description of a relationship in service asset and configuration management?
Options
- ADescribes the topography of the hardware
- BDescribes how the configuration items (CIs) work together to deliver the services
- CDefines which software should be installed on a particular piece of hardware
- DDefines how version numbers should be used in a release
How the community answered
(44 responses)- A2% (1)
- B91% (40)
- C2% (1)
- D5% (2)
Why each option
In ITIL Service Asset and Configuration Management, a relationship describes how configuration items (CIs) interact and depend on each other to deliver services. This is distinct from attributes, topology, or policy definitions.
Describing hardware topology refers to network or infrastructure layout documentation, not the concept of a CI relationship in SACM.
A relationship in SACM specifically models how CIs are connected and how they collectively contribute to service delivery - for example, a relationship links an application CI to the server CI it runs on and the database CI it depends on. This relational mapping is essential for impact analysis and understanding service dependencies.
Defining which software should be installed on hardware describes a baseline or configuration standard, not a relationship between CIs.
Version numbering conventions are part of release and change management policy, not a relationship in the SACM context.
Concept tested: SACM configuration item relationships definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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