Which of the following would be examined by a major problem review? 1. Things that were done correctly 2. Things that were done incorrectly 3. How to prevent recurrence 4. What could be done better in

Reviewing only what was done correctly is insufficient - a major problem review must also address failures, prevention, and improvement to be effective.

Limiting the review to failures and prevention misses the value of recognizing correct actions and identifying broader future improvements.

Excluding statement 3 (how to prevent recurrence) omits one of the most critical outputs of a problem review.

ITIL major problem reviews are designed to be holistic post-incident analyses. They document what was done correctly to reinforce good practice, identify what was done incorrectly to drive improvement, define steps to prevent recurrence, and capture opportunities for doing better in the future. This all-inclusive approach ensures continuous service improvement.