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ITIL-FOUNDATION · Question #86
ITIL-FOUNDATION Question #86: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which of the following would be examined by a major problem review? 1. Things that were done correctly 2. Things that were done incorrectly 3. How to prevent recurrence 4. What could be done better in the future
Options
- A1 only
- B2 and 3 only
- C1, 2 and 4 only
- DAll of the above
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Topics
#problem management#major problem review#continual improvement#post-incident review