Which one of the following is NOT a valid purpose or objective of problem management?

Preventing problems and resultant incidents is explicitly listed as a purpose of proactive problem management in the ITIL framework.

Managing problems throughout their lifecycle - from logging and categorization through root cause analysis to resolution and closure - is a core objective of problem management.

Problem management's defined purposes are to prevent problems and resulting incidents, manage problems through their full lifecycle, and eliminate recurring incidents by identifying and resolving root causes. Restoring service to a user as quickly as possible is the primary objective of incident management, making it outside the scope of problem management.

Eliminating recurring incidents by finding and permanently resolving the underlying problem is a key stated objective of problem management.