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ITIL-FOUNDATION · Question #74
ITIL-FOUNDATION Question #74: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
What guidance does ITIL give on the frequency of production of service reporting?
Options
- AService reporting intervals must be defined and agreed with the customers
- BReporting intervals should be set by the service provider
- CReports should be produced weekly
- DService reporting intervals must be the same for all services
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Topics
#service reporting#SLA#continual service improvement#customer agreement