ITIL-FOUNDATION · Question #73
With which process is problem management likely to share categorization and impact coding systems?
The correct answer is A. Incident management. Problem management and incident management share categorization and impact coding systems because problems are identified from patterns of incidents, requiring consistent classification to link records accurately.
Question
With which process is problem management likely to share categorization and impact coding systems?
Options
- AIncident management
- BService asset and configuration management
- CCapacity management
- DIT service continuity management
How the community answered
(35 responses)- A91% (32)
- B3% (1)
- D6% (2)
Why each option
Problem management and incident management share categorization and impact coding systems because problems are identified from patterns of incidents, requiring consistent classification to link records accurately.
Incident management and problem management are tightly coupled - incidents are the visible symptoms while problems are the underlying causes. Both processes use the same categorization and impact coding schemes so that incidents can be associated with known problems and vice versa, ensuring consistent prioritization and routing across both lifecycles.
Service asset and configuration management maintains the CMDB and CI relationships, which supports problem management as input but does not share categorization or impact coding systems with it.
Capacity management focuses on performance planning and throughput modeling, and operates with capacity-specific metrics rather than incident or problem categorization schemes.
IT service continuity management is concerned with recovery planning and business impact analysis for disaster scenarios, not day-to-day event categorization systems.
Concept tested: Relationship between problem and incident management processes
Source: https://www.axelos.com/best-practice-solutions/itil
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