ITIL-FOUNDATION · Question #7
Which process is responsible for managing relationships with vendors?
The correct answer is C. Supplier management. Supplier management is the ITIL process explicitly responsible for managing relationships with suppliers and vendors who provide goods or services required to deliver IT services.
Question
Which process is responsible for managing relationships with vendors?
Options
- AChange management
- BService portfolio management
- CSupplier management
- DContinual service improvement
How the community answered
(17 responses)- B6% (1)
- C94% (16)
Why each option
Supplier management is the ITIL process explicitly responsible for managing relationships with suppliers and vendors who provide goods or services required to deliver IT services.
Change management is responsible for controlling the lifecycle of all changes to IT services and infrastructure, not for managing vendor or supplier relationships.
Service portfolio management manages the full set of services a provider offers across their lifecycle, focused on investment decisions rather than vendor relationships.
Supplier management, defined within the Service Design stage, is responsible for managing all suppliers and the contracts that support IT services. It ensures suppliers meet the terms of their contracts and that all supporting underpinning contracts align with business needs and SLA targets.
Continual service improvement focuses on identifying and implementing improvements to IT services and processes, not on managing external vendor contracts or relationships.
Concept tested: ITIL Supplier Management process responsibility
Source: https://www.axelos.com/best-practice-solutions/itil
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