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ITIL-FOUNDATION · Question #64
ITIL-FOUNDATION Question #64: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which one of the following statements about incident reporting and logging is CORRECT?
Options
- AIncidents can only be reported by users
- BIncidents can be reported by anyone who detects a disruption or potential disruption to normal
- CAll calls to the service desk must be logged as incidents
- DIncidents reported by technical staff must also be logged as problems
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Topics
#incident management#incident reporting#incident logging#service desk