ITIL-FOUNDATION · Question #63
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
The correct answer is C. Service desk. ITIL defines three recognized service provider types - Internal (Type I), Shared Services Unit (Type II), and External (Type III) - the Service Desk is a function, not a provider type.
Question
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
Options
- AInternal
- BExternal
- CService desk
- DShared services unit
How the community answered
(20 responses)- B5% (1)
- C95% (19)
Why each option
ITIL defines three recognized service provider types - Internal (Type I), Shared Services Unit (Type II), and External (Type III) - the Service Desk is a function, not a provider type.
Internal service provider (Type I) is a recognized ITIL service provider type where IT resources are dedicated to a specific business unit.
External service provider (Type III) is a recognized ITIL service provider type representing third-party vendors delivering services to customers.
The Service Desk is an ITIL function responsible for handling user interactions, not a service provider type. ITIL v3 explicitly defines only three service provider types: Internal (embedded within a business unit), Shared Services Unit (shared across business units), and External (third-party provider), and the Service Desk fits none of these categories as a classification.
Shared Services Unit (Type II) is a recognized ITIL service provider type where IT services are consolidated and shared across multiple business units.
Concept tested: ITIL service provider type classification
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