ITIL-FOUNDATION · Question #549
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
The correct answer is C. In an emergency situation when it is not possible to convene a full CAB. The Emergency CAB (ECAB) is a smaller, rapidly convened subset of the CAB used to authorize emergency changes when assembling a full CAB is not feasible in the available time.
Question
Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?
Options
- AFollowing a full change advisory board (CAB) to resolve any outstanding agenda items
- BDuring peak or holiday periods when emergencies are more likely to occur
- CIn an emergency situation when it is not possible to convene a full CAB
- DOutside the normal working hours of the business unit
How the community answered
(53 responses)- A6% (3)
- B2% (1)
- C91% (48)
- D2% (1)
Why each option
The Emergency CAB (ECAB) is a smaller, rapidly convened subset of the CAB used to authorize emergency changes when assembling a full CAB is not feasible in the available time.
The ECAB is not a continuation of a full CAB meeting to clear remaining agenda items; it is an independent, reactive body triggered solely by emergency change situations.
The ECAB is not pre-scheduled for peak or holiday periods; it is convened reactively and on-demand based on the urgency and risk of a specific emergency, independent of the time of year.
ITIL defines the ECAB as a body convened specifically when a change is so urgent that the normal CAB authorization process cannot take place in time. It consists of a reduced group of available, appropriate decision-makers who can assess and authorize the emergency change quickly while still maintaining governance and accountability.
Triggering the ECAB is not based on business working hours; it is activated by the severity and urgency of an emergency change request, which can occur at any time.
Concept tested: Emergency Change Advisory Board role in ITIL Change Management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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