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ITIL-FOUNDATION · Question #519

Which processes ensure the targets in the underpinning contracts are appropriate?

The correct answer is B. Supplier management and service level management. Underpinning contracts are third-party agreements managed by Supplier Management, while Service Level Management ensures those contract targets align with SLAs and customer commitments.

Know the purpose of the ITIL practices

Question

Which processes ensure the targets in the underpinning contracts are appropriate?

Options

  • ADesign coordination and service level management
  • BSupplier management and service level management
  • CService level management and availability management
  • DConfiguration management and service portfolio management

How the community answered

(35 responses)
  • A
    17% (6)
  • B
    71% (25)
  • C
    3% (1)
  • D
    9% (3)

Why each option

Underpinning contracts are third-party agreements managed by Supplier Management, while Service Level Management ensures those contract targets align with SLAs and customer commitments.

ADesign coordination and service level management

Design coordination is concerned with orchestrating service design activities across teams, not with reviewing or managing underpinning contract targets.

BSupplier management and service level managementCorrect

Supplier Management owns the relationship with external suppliers and is directly responsible for managing underpinning contracts. Service Level Management reviews and validates that the targets within those contracts are appropriate and aligned with the SLAs it governs. Together, these two processes ensure underpinning contract targets remain suitable and support agreed service levels.

CService level management and availability management

Availability management focuses on meeting agreed availability targets, not on the appropriateness of contract terms within underpinning contracts.

DConfiguration management and service portfolio management

Configuration management tracks CI attributes and relationships, while service portfolio management oversees the service lifecycle - neither process is responsible for underpinning contract target review.

Concept tested: Supplier Management and SLM ownership of underpinning contracts

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#supplier management#service level management#underpinning contracts#UC

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