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ITIL-FOUNDATION · Question #520

What is used to control a process?

The correct answer is C. Objectives. In ITIL process theory, objectives define what a process must achieve and serve as the primary control mechanism governing process execution.

Understand the key concepts of service management

Question

What is used to control a process?

Options

  • AInputs
  • BFunctions
  • CObjectives
  • DStakeholders

How the community answered

(16 responses)
  • B
    6% (1)
  • C
    94% (15)

Why each option

In ITIL process theory, objectives define what a process must achieve and serve as the primary control mechanism governing process execution.

AInputs

Inputs trigger or feed a process but do not control it - they are consumed by the process rather than directing its behavior.

BFunctions

Functions are organizational units consisting of teams and tools that carry out activities; they are not the internal control mechanism for a process.

CObjectivesCorrect

Objectives define the expected outcomes and performance targets of a process, providing the criteria against which process behavior is measured and corrected. They act as the control mechanism by establishing what the process must accomplish, enabling management to assess whether the process is functioning correctly and to adjust it when deviations occur.

DStakeholders

Stakeholders have an interest in or are affected by a process, but they are not the internal control mechanism that governs how the process executes.

Concept tested: ITIL process control via objectives

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#process control#process objectives#process management

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