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ITIL-FOUNDATION · Question #517

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

The correct answer is A. Transition planning and support. Transition Planning and Support is the ITIL process responsible for overseeing and improving the performance of the entire service transition lifecycle stage. It coordinates all transition activities and provides reporting on transition effectiveness.

Know the purpose of the ITIL practices

Question

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

Options

  • ATransition planning and support
  • BDesign co-ordination
  • CChange management
  • DService transition management

How the community answered

(21 responses)
  • A
    86% (18)
  • C
    10% (2)
  • D
    5% (1)

Why each option

Transition Planning and Support is the ITIL process responsible for overseeing and improving the performance of the entire service transition lifecycle stage. It coordinates all transition activities and provides reporting on transition effectiveness.

ATransition planning and supportCorrect

Transition Planning and Support is specifically chartered to plan, coordinate, monitor, and report on the performance of the service transition stage as a whole. It provides governance and oversight across all other service transition processes, making it the correct answer for improving that lifecycle stage's performance.

BDesign co-ordination

Design Coordination belongs to the Service Design stage of the lifecycle and manages design activities - it has no responsibility for monitoring or improving Service Transition performance.

CChange management

Change Management controls individual changes through the transition stage but does not have responsibility for monitoring or improving the overall performance of the service transition lifecycle stage.

DService transition management

Service Transition Management is the name of the lifecycle stage itself, not a named ITIL process - there is no discrete process by that name in the ITIL framework.

Concept tested: Transition Planning and Support process responsibilities

Source: https://www.axelos.com/resource-hub/glossary

Topics

#transition planning and support#service transition#process monitoring#performance improvement

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