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ITIL-FOUNDATION · Question #508

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

The correct answer is B. Suppliers. Suppliers are the ITIL stakeholder category defined as third parties responsible for supplying goods or services that are required to deliver IT services.

Understand the key concepts of service management

Question

Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

Options

  • AExternal Customers
  • BSuppliers
  • COperations
  • DExternal Consultants

How the community answered

(37 responses)
  • A
    3% (1)
  • B
    92% (34)
  • C
    5% (2)

Why each option

Suppliers are the ITIL stakeholder category defined as third parties responsible for supplying goods or services that are required to deliver IT services.

AExternal Customers

External customers are organizations or individuals who receive IT services from the service provider, not those who supply goods or services to it.

BSuppliersCorrect

In ITIL, a supplier is an external third-party organization or individual that provides goods or services needed for the IT service provider to deliver its own services to customers. Supplier management is a dedicated ITIL process that manages relationships with these third parties through contracts and underpinning agreements. This definition specifically covers the supply chain role, distinguishing suppliers from other external stakeholders.

COperations

Operations is an internal ITIL function responsible for day-to-day running of infrastructure and services, not a category of third-party stakeholder.

DExternal Consultants

External consultants provide advisory or specialist expertise on a temporary basis but are not the stakeholder category defined as supplying goods or services required to deliver IT services.

Concept tested: ITIL supplier stakeholder definition

Source: https://www.axelos.com/resource-hub/white-paper/itil-supplier-management

Topics

#suppliers#stakeholders#third parties#service delivery

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