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ITIL-FOUNDATION · Question #507

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

The correct answer is B. Service transition planning and support. Service Transition Planning and Support owns the objective of establishing new or changed services into supported environments on time, within budget, and using predicted resources.

Know the purpose of the ITIL practices

Question

Which process has the following objective 'Establish new or changed services into supported environments within the predicted cost, time and resource estimates'?

Options

  • AService strategy
  • BService transition planning and support
  • CService level management
  • DChange management

How the community answered

(29 responses)
  • B
    90% (26)
  • C
    7% (2)
  • D
    3% (1)

Why each option

Service Transition Planning and Support owns the objective of establishing new or changed services into supported environments on time, within budget, and using predicted resources.

AService strategy

Service Strategy defines the overall direction and goals for IT services but does not manage the execution of transitioning services into supported environments.

BService transition planning and supportCorrect

Service Transition Planning and Support is the ITIL process specifically responsible for coordinating resources across all service transition activities to ensure new or changed services are delivered within agreed cost, time, and resource constraints. It provides oversight and governance for the entire transition lifecycle, from planning through deployment into the supported environment. This distinguishes it from other processes that may contribute to transition but do not own this top-level objective.

CService level management

Service Level Management focuses on negotiating, agreeing, and monitoring service level agreements with customers, not on coordinating transition activities.

DChange management

Change Management controls the lifecycle of individual changes to minimize disruption, but it does not own the broader objective of establishing services within predicted cost, time, and resource estimates.

Concept tested: ITIL Service Transition Planning and Support objective

Source: https://www.axelos.com/resource-hub/white-paper/itil-service-transition

Topics

#service transition#transition planning and support#process objectives

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