ITIL-FOUNDATION · Question #488
What is a characteristic of a process?
The correct answer is B. It is performance driven and measurable. A defining characteristic of an ITIL process is that it is performance-driven and measurable, with defined inputs, outputs, and metrics that distinguish it from a function.
Question
What is a characteristic of a process?
Options
- AIt requires a specific tool
- BIt is performance driven and measurable
- CIt provides generic technical skills and resources
- DIt does not react to a specific trigger
How the community answered
(35 responses)- B91% (32)
- C3% (1)
- D6% (2)
Why each option
A defining characteristic of an ITIL process is that it is performance-driven and measurable, with defined inputs, outputs, and metrics that distinguish it from a function.
Processes do not require a specific tool - they can be executed manually or via various toolsets, and tool dependency is not a defining characteristic.
In ITIL, one of the four defining characteristics of a process is that it is measurable and performance-driven - it has defined objectives, can be evaluated against metrics for efficiency and effectiveness, and produces specific results. This distinguishes a process from a function, which is defined by its organizational structure and skills rather than measurable outputs.
Providing generic technical skills and resources describes a function such as technical management or a service desk, not a process.
This is false - responding to a specific trigger is one of the four defining characteristics of a process in ITIL, so a process by definition does react to a trigger.
Concept tested: ITIL process characteristics - measurable and performance-driven
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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