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ITIL-FOUNDATION · Question #487
ITIL-FOUNDATION Question #487: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which is a reason why incident management interfaces with service level management?
Options
- ATo ensure that problem records are circulated to all customers
- BTo ensure that the status of faulty configuration items (CI) is recorded
- CTo ensure that incident resolution times are aligned with business needs
- DTo ensure that incident workarounds are acceptable to the customers
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Topics
#incident management#service level management#resolution times#SLA alignment