Which statement about stakeholders is TRUE?

ITIL defines stakeholders as any party with an interest in the delivery of a service, explicitly including customers, users, and suppliers. These stakeholders can be external to the service provider organization - such as a separate business unit or a third-party vendor - making A the accurate and complete statement about stakeholder classification.

This inverts the definition - external customers are those who belong to a different organization than the IT service provider, not those who work for the same organization.

Internal customers are not always charged for IT services - chargeback depends on the organization's financial management policy, and many internal customers receive services without a formal charging model.

Purchasing services from third-party suppliers via legally binding contracts describes an external supplier or vendor relationship, not the definition of an internal customer.