ITIL-FOUNDATION · Question #470
Which is an objective of the service design lifecycle stage?
The correct answer is A. To embed continual service improvement (CSI) in all service design activities. One of the core objectives of the ITIL Service Design lifecycle stage is to embed Continual Service Improvement into all design activities, ensuring improvement is built in from the start rather than added later.
Question
Which is an objective of the service design lifecycle stage?
Options
- ATo embed continual service improvement (CSI) in all service design activities
- BTo ensure that all service design activities use the minimum amount of resources
- CTo monitor service level targets as agreed in service level agreements
- DTo create and maintain a portfolio of quantified services
How the community answered
(23 responses)- A96% (22)
- C4% (1)
Why each option
One of the core objectives of the ITIL Service Design lifecycle stage is to embed Continual Service Improvement into all design activities, ensuring improvement is built in from the start rather than added later.
ITIL explicitly lists 'embedding CSI in all service design activities' as a primary objective of the Service Design stage. This ensures that improvement is not treated as an afterthought but is woven into the design process itself, aligning with the broader ITIL philosophy of continuous improvement across all lifecycle stages.
Minimizing resource usage is not a stated objective of Service Design - the goal is to design services that meet requirements, not to constrain resources arbitrarily.
Monitoring service level targets against SLAs is an activity belonging to Service Operation and Continual Service Improvement, not Service Design.
Creating and maintaining a portfolio of quantified services is an objective of the Service Strategy lifecycle stage, not Service Design.
Concept tested: ITIL Service Design lifecycle stage objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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