ITIL-FOUNDATION Question #467: Real Exam Question with Answer & Explanation

The correct answer is B: Change management. Remediation planning is a mandatory element of Change Management, ensuring that a defined back-out procedure exists before any change is approved and implemented.

Question

Remediation planning is a key part of which process?

Options

ACapacity management
BChange management
CFinancial management for IT services
DAvailability management

Explanation

Remediation planning is a mandatory element of Change Management, ensuring that a defined back-out procedure exists before any change is approved and implemented.

Common mistakes.

A. Capacity Management focuses on ensuring that IT infrastructure and services can meet current and future performance and demand requirements, not on planning for change failure recovery.
C. Financial Management for IT services covers budgeting, accounting, and charging for IT services and has no involvement in change rollback planning.
D. Availability Management is concerned with designing and maintaining IT services to meet agreed availability targets, not with defining procedures to reverse failed changes.

Concept tested. Change Management back-out and remediation planning

Reference. https://www.axelos.com/certifications/itil-service-management

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