ITIL-FOUNDATION · Question #466
Which statement BEST describes the value of service strategy to the business?
The correct answer is D. It enables the service provider to understand what levels of service will make their customers. Service Strategy in ITIL focuses on helping the service provider understand what services to offer and at what quality levels in order to satisfy customer needs and deliver business value.
Question
Which statement BEST describes the value of service strategy to the business?
Options
- AIt allows higher volumes of successful change
- BIt reduces unplanned costs through optimized handling of service outages
- CIt reduces the duration and frequency of service outages
- DIt enables the service provider to understand what levels of service will make their customers
How the community answered
(48 responses)- A4% (2)
- B2% (1)
- C2% (1)
- D92% (44)
Why each option
Service Strategy in ITIL focuses on helping the service provider understand what services to offer and at what quality levels in order to satisfy customer needs and deliver business value.
Higher volumes of successful change is a benefit associated with Change Management within the Service Transition lifecycle stage, not Service Strategy.
Reducing unplanned costs through optimized handling of outages is a concern of Incident Management and Problem Management within Service Operation, not Service Strategy.
Reducing the duration and frequency of service outages is the primary objective of Availability Management within Service Design, not Service Strategy.
Service Strategy enables the service provider to understand what levels of service will make customers successful by analyzing market spaces, customer needs, and desired outcomes - this understanding is the foundation of the entire strategy lifecycle stage in ITIL, ensuring services are designed and delivered around real customer value.
Concept tested: ITIL Service Strategy business value and purpose
Source: https://www.axelos.com/certifications/itil-service-management/what-is-itil
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