ITIL-FOUNDATION Question #465: Real Exam Question with Answer & Explanation

The correct answer is A: Actions from service review meetings should only be assigned to the service provider. Actions arising from service review meetings can be assigned to either the service provider or the customer, not exclusively the service provider.

Question

Which statement about service review meetings is FALSE?

Options

AActions from service review meetings should only be assigned to the service provider
BMeetings should be held on a regular basis to review service achievement
CIssues for the upcoming period should be discussed at the meetings
DProgress and success of the service improvement program (SIP) should be reviewed

Explanation

Actions arising from service review meetings can be assigned to either the service provider or the customer, not exclusively the service provider.

Common mistakes.

B. This is a true statement - service review meetings should be held on a regular scheduled basis to assess service achievement against agreed targets.
C. This is a true statement - upcoming period risks, changes, and anticipated issues are a standard agenda item for service review meetings.
D. This is a true statement - reviewing the progress and success of the Service Improvement Program (SIP) is a key purpose of service review meetings.

Concept tested. ITIL service review meeting responsibilities and scope

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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