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ITIL-FOUNDATION · Question #460
ITIL-FOUNDATION Question #460: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
What BEST defines IT service management?
Options
- AAn organization supplying services to only external customers
- BThe customer of an IT service provider who defines and agrees the service targets
- CThe implementation and management of quality IT services that meet business needs
- DThe resources that are utilized to provide value to customers through services
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Topics
#IT service management#definition#quality IT services