PeopleCert
ITIL-FOUNDATION · Question #461
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
The correct answer is B. The process owner. https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Understand the key concepts of service management
Question
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Options
- AThe process practitioner
- BThe process owner
- CThe service owner
- DThe process manager
How the community answered
(65 responses)- A2% (1)
- B91% (59)
- C6% (4)
- D2% (1)
Explanation
https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Topics
#process owner#process roles#process management#service management roles
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