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ITIL-FOUNDATION · Question #459

Which is an objective of the design coordination process?

The correct answer is A. To ensure service design packages are handed over to service transition. Design Coordination ensures that all service design activities are properly coordinated and that completed Service Design Packages are formally handed over to Service Transition.

Know the purpose of the ITIL practices

Question

Which is an objective of the design coordination process?

Options

  • ATo ensure service design packages are handed over to service transition
  • BTo ensure that all changes are assessed for their impact on service designs
  • CTo document the initial structure and relationship between services and customers
  • DTo handover new service level requirements to the service level management process

How the community answered

(36 responses)
  • A
    94% (34)
  • B
    3% (1)
  • C
    3% (1)

Why each option

Design Coordination ensures that all service design activities are properly coordinated and that completed Service Design Packages are formally handed over to Service Transition.

ATo ensure service design packages are handed over to service transitionCorrect

A primary objective of the Design Coordination process is to produce complete and consistent Service Design Packages (SDPs) and ensure they are handed over to Service Transition, providing that stage with all necessary design documentation, plans, and specifications needed to build and test the service.

BTo ensure that all changes are assessed for their impact on service designs

Assessing the impact of changes on service designs is an activity belonging to Change Management within Service Transition, not a stated objective of the Design Coordination process.

CTo document the initial structure and relationship between services and customers

Documenting the initial structure and relationships between services and customers is the responsibility of Service Catalogue Management, not Design Coordination.

DTo handover new service level requirements to the service level management process

Handing over new service level requirements is an input that feeds into Service Level Management and the design process, not an objective that Design Coordination itself is accountable for delivering.

Concept tested: ITIL Design Coordination process objectives and SDP handover

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#design coordination#service design packages#service transition handover

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