ITIL-FOUNDATION · Question #450
Which is used to assess business demand for services?
The correct answer is B. Patterns of business activity. Patterns of business activity (PBA) are the ITIL demand management tool used to profile and forecast business demand so IT services can be planned accordingly.
Question
Which is used to assess business demand for services?
Options
- APremium business assets
- BPatterns of business activity
- CProvider business assets
- DPredicted business architecture
How the community answered
(50 responses)- A2% (1)
- B90% (45)
- C2% (1)
- D6% (3)
Why each option
Patterns of business activity (PBA) are the ITIL demand management tool used to profile and forecast business demand so IT services can be planned accordingly.
Premium business assets is not a recognized ITIL term and plays no role in assessing business demand for services.
Patterns of business activity (PBA) represent the recurring workload profiles of business units and show how business cycles and events drive demand for IT services. ITIL Service Strategy uses PBA within demand management to analyse current and future business demand, allowing the service provider to align capacity and service offerings with predictable business rhythms and peaks.
Provider business assets refer to the resources and capabilities the IT provider uses to deliver services - they describe supply-side elements, not a mechanism for assessing business demand.
Predicted business architecture is not a defined ITIL concept and is not used in demand management or service strategy processes.
Concept tested: Patterns of business activity in demand management
Source: https://www.axelos.com/best-practice-solutions/itil
Topics
Community Discussion
No community discussion yet for this question.